The following terms of 2-year Standard Warranty apply
1. Duration and validity:
1.1 The Miele standard warranty is valid for 24 months from the invoice date within the UAE only.
1.2 The Miele standard warranty is valid only with the proof of purchase of the product/valid warranty certificate.
1.3 Repair of the appliance or the provision of spare parts does not extend the period of the warranty.
1.4 For purchasing an extended Miele warranty, please contact 800 Miele, info@miele.ae
2. Conditions:
2.1 The Miele standard/extended warranty is only valid for one specific Miele appliance in each case and is nontransferable.
2.2 The service under the warranty would be provided by Miele only in UAE.
2.3 All usage instructions are detailed in the user manuals for all appliances which have to be read, understood, and observed by the customer at all times for the warranty validity to remain in force.
2.4 This warranty is applicable for domestic appliances / non-commercial use only.
3. Cover and range:
3.1 Appliance defects will be remedied free-of charge within a reasonable period either through repair or the replacement of the affected parts. All travel costs, call-out charges, labor and spares costs will be assumed by Miele UAE. Exchanged parts or appliances will become the property of Miele UAE.
3.2 Services within the framework of the warranty may only be carried out by service agents authorized by Miele UAE.
3.3 If the appliance is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new appliance. If a new appliance with the exact dimensions cannot be provided because the item is discontinued, Miele will provide the next best solution and Miele will not be responsible for any furniture modification resulting from the dimensions change. If the appliance is replaced, the remaining period of cover provided by the warranty is transferred to the new unit.
3.4 Consumables and accessories are not covered by this agreement.
4. Exclusions:
4.1 Miele will not bear the costs for repairs where a fault is due to the following:
• Improper installations performed by non-Miele authorized personnel.
• Inadequate ventilation as specified in the user manual especially for cooling devices.
• Non-compliance with relevant safety regulations and operating instructions.
• Improper use and operation such as the use of unsuitable detergents or chemicals, overloading, tampering, physical damage, etc.. and not following the instructions as per the user manual. (Miele is responsible for fixing manufacturing and operational defects only.)
• Fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer.
• Repairs or modifications not performed by service agents trained and authorized by Miele.
• Intentional damage or damage caused due to negligence in usage of the product.
• External factors such as damage caused through transportation, impact and jolting.
• Damages caused through extreme environmental conditions or natural phenomena.
• Failure to use genuine Miele spare parts authorized by Miele.
• Parts subject to normal wear and tear as well as glass breakages, defective bulbs, etc…
• Failure to perform cleaning and care work in compliance with the operating instructions.
• The warranty does not cover any further claims against Miele UAE, except in cases resulting from gross or willful negligence on the part of the technical service agent commissioned by Miele UAE or liability resulting from fatal injury or damage to health.
4.2 Miele will only bear repair costs carried out by Miele’s own service staff. If, during a service visit, none of the faults can found for which Miele is responsible according to this warranty, customers will be invoiced with call-out charges and labor costs.
5. Use of Personal Data:
Miele will exercise utmost diligence to protect your personal data. Your data will only be used for the purpose of fulfilling this contract and for Miele internal use. Miele will not pass on your details to third parties not acting for or on behalf of Miele.
6. Governing laws and jurisdiction
This Contract shall be governed by laws of Dubai, UAE.
The following terms of contract apply
1. Duration and start of cover
1.1 Miele United Arab Emirates grants a 2-year Warranty from the date of purchase of the unit. With the Extended
Warranty, Miele United Arab Emirates covers the cost of repairs for a further one (EW 1), three (EW 5) or eight (EW 10) years immediately after the Warranty period. The validity period is shown on the front of the policy document.
1.2 The contract of the Extended Warranty for one year is extended automatically by a further twelve (12) months up to ten (10) years after the purchase date of the unit once the payment of extended warranty is done.
1.3. The Extended Warranty 1 can be purchased immediately after the Warranty period or anytime later up to nine years after the date of purchase.
1.4 Miele is entitled to carry out price adjustments at any time. When purchasing an Extended Warranty, the prices from the price list valid at the time of closure apply. Price changes to the Extended Warranty for one year can be noted from the annual invoice. Written information in advance will not be given. If the invoice is paid within the payment period, it is assumed that the price change has been accepted. If payment is withheld, the warranty will not be extended.
1.5 All prices include the statutory value added tax. There is no shipping charge for the Extended Warranty.
1.6 Depending on the order placement the policy document will either be provided by the technician on site, or mail.
1.7 Repair of the machine or the provision of spare parts does not extend the period of the contract.
2. Conditions
2.1 The machine has been purchased from an authorized specialist retailer or directly from Miele in the United Arab Emirates.
2.2 At time of purchase of the Extended Warranty residence and location of the unit are within the United Arab Emirates.
2.3 The policy document is only valid for one specific Miele machine in each case and is non-transferable.
2.4 If the ownership of the machine changes or if the owner moves to a different address, Miele must be informed so that the policy document remains valid.
2.5 The policy document must be registered and taken out within the machine’s 2-year warranty period. The Extended Warranty for one year can also be obtained directly after a service visit by a Miele technician on units no older than ten (10) years.
2.6 The services within the framework of the policy document will only be provided within the United Arab Emirates.
2.7 If requested by Miele, the purchase receipt and the policy document, which must show the name and address of the customer, are to be shown.
2.8 A unit with policy document is for non-commercial use only.
2.9 The Extended Warranty is not available for coffee makers and vacuum cleaners.
3. Cover and range
3.1 Machine defects will be remedied free-of-charge within a reasonable period either through repair or the replacement of the affected parts. All travel costs, call-out charges, labor and spares costs will be assumed by Miele United Arab Emirates. Exchange parts or appliances become the property of Miele United Arab Emirates.
3.2 Services within the framework of the policy document may only be carried out by service agents authorized by Miele United Arab Emirates.
3.3 If the machine is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new machine. With a replacement machine, communication (connectivity) with other machines and the existing domestic system cannot be guaranteed. Alternatively, if requested, the appropriate current market value of the machine may be reimbursed. If the current market value of the appliance is reimbursed by Miele, the policy document becomes invalid. If the machine is replaced, the remaining period of cover provided by the policy document is transferred to the new unit.
3.4 The Extended Warranty does not cover any further claims for damage against Miele United Arab Emirates, except in cases resulting from gross or willful negligence on the part of the technical service agent commissioned by Miele United Arab Emirates or liability resulting from fatal injury, physical injury or damage to health.
3.5 The provision of consumables and accessories is not covered by this agreement.
4. Limitations
The Extended Warranty will not cover costs for repairs where a fault is due to the following:
4.1 Improper installation, e.g. non-compliance with relevant safety regulations and written operating and installation instructions.
4.2 Improper use and operation, such as the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner.
4.3 External factors such as damage caused through transportation, impact and jolting, inclement environmental conditions or natural phenomena.
4.5 Repairs or modifications not performed by service agents trained and authorized by Miele.
4.6 Damage to non-standard accessories and the failure to use genuine Miele spare parts or accessories authorized by Miele.
4.7 Fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer.
4.8 Failure to perform cleaning and care work in compliance with the operating instructions.
5. Data protection
Personal data will only be used for the purpose of fulfilling commitments regarding the contract and in full compliance with data protection legislation.
6. Right of withdrawal
Once the customer signs this policy document and pays the full fees, the customer shall not have a right of withdrawal, irrespective of whether or not the customer desires to avail services under this contract.
7. Governing laws and jurisdiction
This Contract shall be governed by laws of Dubai, UAE.
Tested to the equivalent of 20 years use
During the development phase of the product series listed hereafter Miele has conducted tough durability tests simulating a 20 years average use of an average household. The extent of testing for each tested series is described below. This does not represent any assurance or guarantee of a durability of our marketed product series for 20 years. Notwithstanding testing during development phase individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.
WASHING MACHINES
MIELE has tested development models and core components during the development phase of the washing machine series W 1 (front loader models) in tough endurance tests. The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 5,000 wash cycles with different programs as a basis. This corresponds to 5 wash cycles per week with use in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The washing machine series is not released until the test results meet the specified criteria for the reliability of the washing machine series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test washing machines for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise LBF- No. 307049 – ExW).
This does not represent any assurance or guarantee of a durability of our marketed washing machines for 20 years. Notwithstanding testing during development phase individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.
TUMBLE DRYERS
MIELE has tested development models and core components during the development phase of the dryer series T1 (heat pump models) in tough endurance tests. The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 5,000 drying cycles with different programs as a basis. This corresponds to 5 drying cycles per week with use in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The dryer series is not released until the test results meet the specified criteria for the reliability of the dryer series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test dryers for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise LBF- No. 308005).
This does not represent any assurance or guarantee of a durability of our marketed dryers for 20 years. Notwithstanding testing during development phase individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.
WASHER-DRYERS
MIELE has tested development models and core components during the development phase of the washer-dryer series WT1 (heat pump models) in tough endurance tests. The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 5,000 washing and 4000 drying cycles with different programs as a basis. This corresponds to 5 washing and 4 drying cycles per week with use in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The washer-dryer series is not released until the test results meet the specified criteria for the reliability of the washer-dryer series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test washer-dryers for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise LBF- No. 308005).
This does not represent any assurance or guarantee of a durability of our marketed washer-dryers for 20 years. Notwithstanding testing during development phase individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.
DISHWASHERS
MIELE has tested development models and core components during the development phase of the G 5000 and G 7000 dish washer series in tough endurance tests. The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 5,600 dishwashing cycles with different programs as a basis. This corresponds to 5.6 dishwashing cycles per week with use in 50 weeks per year (280 cycles) over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The dishwasher series is not released until the test results meet the specified criteria for the reliability of the dishwasher series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test dishwasher for a service life of 20 years based on the average use by an average household (Fraunhofer Institut Expertise LBF-Bericht Nr. 308595 – ExG).
This does not represent any assurance or guarantee of a durability of our marketed dishwashers for 20 years. Notwithstanding testing during development phase individual machines may require occasional servicing or may require repair or replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product.
HOODS
MIELE has tested core components of cooker hoods in tough endurance tests during the development phase of the series. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the cooker hoods over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 7,000 hours of use with different speed settings as a basis. This corresponds to 7 hours of use per week in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The cooker hood series is not released until the test results meet the specified criteria for the reliability of the cooker hood series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functionalities of cooker hoods for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise, LBF-Nr. 308005 - ExD).
This does not represent any assurance or guarantee of a durability of our cooker hoods for 20 years. Notwithstanding testing during development phase individual products may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.
OVENS
MIELE has tested core components of H 7000 oven series in tough endurance tests during its development phase. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the ovens and ovens with microwave over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 2160 hours of use regarding ovens and a total of 3160 hours of use regarding ovens with microwave function in various operating modes. This corresponds to 108 hours of oven use per year and 158 hours use of the ovens with microwave function per year (108h use of the oven and 50h use of the microwave function). Furthermore, 3 pyrolytic cleaning cycles were considered. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The oven series is not released until the test results meet the specified criteria for the reliability of the core components of the series. The core components are all main components required for proper use of respective main functions of the product.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functions of the product for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise, LBF-Nr. 308005- ExÖ).
This does not represent any assurance or guarantee of a durability of our ovens and ovens with microwave for 20 years. Notwithstanding testing core components during development phase individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.
STEAM OVENS
MIELE has tested core components of DG 7000 steam oven series, including combi products DGC (steam oven with baking function) and DGM (steam oven with microwave) in tough endurance tests during its development phase. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the steam ovens over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 2500 hours of use regarding steam ovens (DG), a total of 4700 hours of use regarding steam ovens with baking function (DGC) and a use of 3500 hours regarding steam ovens with microwave function (DGM), each of them tested in various operating modes. This corresponds to 125 hours of steam oven use per year (DG), 235 hours of steam oven or baking use (DGC), and 175 hours use of steam oven or microwave function (DGM) per year. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The steam oven series is not released until the test results meet the specified criteria for the reliability of the core components of the series. The core components are all main components required for proper use of respective main functions of the product.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functions of the product for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise, LBF-Nr. 308234).
This does not represent any assurance or guarantee of a durability of our steam ovens for 20 years. Notwithstanding testing core components during development phase individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.
MICROWAVES
MIELE has tested core components of M 7000 microwave series in tough endurance tests during its development phase. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the microwaves over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 1000 hours of use in various operating modes. This corresponds to 50 hours of microwave use per year. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The microwave series is not released until the test results meet the specified criteria for the reliability of the core components of the series. The core components are all main components required for proper use of respective main functions of the product.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functions of the product for a service life of 20 years based on the average use by an average household. (Fraunhofer Institut, Expertise, LBF-Nr. 308005).
This does not represent any assurance or guarantee of a durability of our microwaves for 20 years. Notwithstanding testing core components during development phase individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.
BUILT-IN VACUUM SEALING DRAWERS
MIELE has tested core components of EVS 7000 vacuum drawer series in tough endurance tests during its development phase. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the vacuum drawers over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 120 hours of use (representing 7.000 vacuum cycles including welding) regarding vacuum drawers EVS 7000 each of them tested in various operating modes. This corresponds to 350 vacuum drawer uses for one minute per year. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The vacuum drawer series is not released until the test results meet the specified criteria for the reliability of the core components of the series. The core components are all main components required for proper use of respective main functions of the product.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functions of the product for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise, LBF-Nr. 308234).
This does not represent any assurance or guarantee of a durability of our vacuum drawers for 20 years. Notwithstanding testing core components during development phase individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.
GOURMET WARMING DRAWERS
MIELE has tested core components of warming drawer series ESW7000 in tough endurance tests during the development phase of the series. The aim of these tests conducted by MIELE is to simulate average usage of main functionalities of the warming drawers over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 7,500 hours of use with different speed settings as a basis. This corresponds to 450 minutes of use per week in 50 weeks, resulting in 375 h per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The warming drawer series is not released until the test results meet the specified criteria for the reliability of the warming drawer series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test main functionalities of warming drawers for a service life of 20 years based on the average use by an average household (Fraunhofer Institut, Expertise, LBF-Nr. 308234).
This does not represent any assurance or guarantee of a durability of our warming drawers for 20 years. Notwithstanding testing during development phase individual products may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.
VACUUM CLEANERS
Classic C 1, Compact C 1, Compact C 2, Complete C 2, Complete C 3, Blizzard CX 1, Swing H 1, Dynamic U 1, Guard S1, Guard M1, Guard L1
MIELE has tested models and core components in tough endurance tests during the development phase of the residential mains-operated vacuum cleaner series with bag, Classic C 1, Compact C 1, Compact C 2, Complete C 2, Complete C 3, Guard S1, Guard M1, Guard L1 and Blizzard CX 1. The aim of these tests conducted by MIELE is to simulate average usage over a period of 20 years.
The basis for determining the test conditions for the endurance test is the average consumer habits known from studies and surveys. MIELE uses a total of 750 h of appliance running as a basis. This corresponds to 45 minutes of use per week with use in 50 weeks per year over a period of 20 years. The requirements derived from this were translated into test conditions. In addition to the exact test conditions, these also specify the number of test items to be tested in order to obtain statistically reliable test results.
These tests carried out by MIELE during development phase are monitored by our employees. The corresponding results are recorded and evaluated by us. The above mentioned vacuum cleaner series is not released until the test results meet the specified criteria for the reliability of the above mentioned vacuum cleaner series.
The tests carried out by MIELE "To the equivalent of 20 years use" are based on a comprehensive concept, which has been implemented by operating instructions, laboratory test instructions and supplementary factory standards. This concept has been reviewed as part of an operational stability study with the result that this concept is complete, it corresponds to the state of the art and with this approach it is possible to test residential mains-operated vacuum cleaner for a service life of 20 years based on the average use by an average household (Fraunhofer-Institut , LBF-Bericht Nr. 307530 – Expertise Bodenpflege).
This does not represent any assurance or guarantee of a durability of the mentioned vacuum cleaners for 20 years. Notwithstanding testing during development phase individual machines may require occasional servicing or may require replacement of core components. In this respect, the statutory warranty provisions apply and – where applicable – additional provisions on product warranty within the general sales terms for the Miele product.
OTHER DISCLAIMERS
We test up to 10'000 hours.
During development phase of washing machines series W 1 Miele and dryer series T1 has tested models & core components for 10,000 hours.
Saving up to 3300 bathtubs of water.
Over the expected lifespan, our machines save 596,484* liters of fresh water, or 3977 bathtubs. In comparison with hand wash, 5 rinsing cycles per week with 14 standard places setting over 20 years (one bathtub with an average of 150l).
Our washing machine engines are tested up to 3 times longer than some car engines.
During development phase of washing machines series W1 and dryer series T1, Miele has tested models & core components for 10,000 hours.
Your promotion code can be located on the promotion voucher you received with your new Miele appliance.
The promotion code will consist of letters and numbers and must be entered into the online shopping cart exactly as written on your voucher.
If you are having any issues with entering your voucher code or the code is not working correctly, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353).
We accept Mastercard & Visa debit/credit card payments.
Please allow 3-5 days for delivery. If your delivery has not arrived within this timeframe, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353).
If you have received a damaged or defective, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353) for us to arrange a replacement.
To cancel or change your order, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353).
I’d like to return a product from my last order.
To change your delivery address after you have placed your order online, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353). Unfortunately, we may not be able to change your address details if your order has already been dispatched from our warehouse facilities.
If you have moved and would like to update your details, simply log into your account, click on your profile settings and edit your address under 'Addresses'.
If you are having trouble making any amendments, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353).
When a product is out of stock and you would like to know when it will be available again, please email experiencecenter@miele.ae or call our Contact Center on 800 Miele (64353).
A delivery charge of AED 50 will apply to any order under AED 200. Online orders over AED 200 will be dispatched free of charge. Please allow 3-5 days for delivery.
For more information on Miele's product range, company and contact details please visit www.miele.ae or call our Miele Contact Center on 800 Miele (64353).
We are delivering our products only within the territory of the UAE.
Once your shipment is scheduled you will receive an email from us with your order tracking code number and shipping platform partner name. You will be able to track the progress of the shipment using the tracking code number on our shipping partner’s website.
For more information on Miele's product range, company and contact details please visit www.miele.ae or call our Miele Contact Center on 800 Miele (64353).