General Terms and Conditions (GTC) Warranties

The following terms of 2-year Standard Warranty apply 

1.    Duration and validity:  

1.1    The Miele standard warranty is valid for 24 months from the invoice date within the United Arab Emirates only.  

1.2    The Miele standard warranty is valid only with the proof of purchase of the product/valid warranty certificate.  

1.3    Repair of the appliance or the provision of spare parts does not extend the period of the warranty.  

1.4    For purchasing an extended Miele warranty, please contact 800 Miele, info@miele.ae
 

2.    Conditions:  

2.1    The Miele standard/extended warranty is only valid for one specific Miele appliance in each case and is nontransferable.  

2.2    The service under the warranty would be provided by Miele only in United Arab Emirates.  

2.3    All usage instructions are detailed in the user manuals for all appliances which have to be read, understood, and observed by the customer at all times for the warranty validity to remain in force.  

2.4    This warranty is applicable for domestic appliances / non-commercial use only.
 

3.    Cover and range:  

3.1    Appliance defects will be remedied free-of charge within a reasonable period either through repair or the replacement of the affected parts. All travel costs, call-out charges, labor and spares costs will be assumed by Miele United Arab Emirates. Exchanged parts or appliances will become the property of Miele United Arab Emirates.  

3.2    Services within the framework of the warranty may only be carried out by service agents authorized by Miele United Arab Emirates.  

3.3    If the appliance is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new appliance. If a new appliance with the exact dimensions cannot be provided because the item is discontinued, Miele will provide the next best solution and Miele will not be responsible for any furniture modification resulting from the dimensions change. If the appliance is replaced, the remaining period of cover provided by the warranty is transferred to the new unit.   

3.4    Consumables and accessories are not covered by this agreement.
 

4.    Exclusions:  

4.1    Miele will not bear the costs for repairs where a fault is due to the following:  

•    Improper installations performed by non-Miele authorized personnel.  

•    Inadequate ventilation as specified in the user manual especially for cooling devices.  

•    Non-compliance with relevant safety regulations and operating instructions.  

•    Improper use and operation such as the use of unsuitable detergents or chemicals, overloading, tampering, physical damage, etc.. and not following the instructions as per the user manual. (Miele is responsible for fixing manufacturing and operational defects only.)  

•    Fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer.  

•    Repairs or modifications not performed by service agents trained and authorized by Miele.  

•    Intentional damage or damage caused due to negligence in usage of the product.  

•    External factors such as damage caused through transportation, impact and jolting.  

•    Damages caused through extreme environmental conditions or natural phenomena.  

•    Failure to use genuine Miele spare parts authorized by Miele.  

•    Parts subject to normal wear and tear as well as glass breakages, defective bulbs, etc…  

•    Failure to perform cleaning and care work in compliance with the operating instructions.  

•    The warranty does not cover any further claims against Miele United Arab Emirates, except in cases resulting from gross or willful negligence on the part of the technical service agent commissioned by Miele United Arab Emirates or liability resulting from fatal injury or damage to health.  

4.2    Miele will only bear repair costs carried out by Miele’s own service staff. If, during a service visit, none of the faults can found for which Miele is responsible according to this warranty, customers will be invoiced with call-out charges and labor costs.
 

5.    Use of Personal Data:  

Miele will exercise utmost diligence to protect your personal data. Your data will only be used for the purpose of fulfilling this contract and for Miele internal use. Miele will not pass on your details to third parties not acting for or on behalf of Miele.
 

6.    Governing laws and jurisdiction   

This Contract shall be governed by laws of Dubai, United Arab Emirates.   

The following terms of contract apply    

1. Duration and start of cover   

1.1 Miele United Arab Emirates grants a 2-year Warranty from the date of purchase of the unit. With the Extended Warranty, Miele United Arab Emirates covers the cost of repairs for a further one (EW 1), three (EW 5) or eight (EW 10) years immediately after the Warranty period. The validity period is shown on the front of the policy document.  

1.2 The contract of the Extended Warranty for one year is extended automatically by a further twelve (12) months up to ten (10) years after the purchase date of the unit once the payment of extended warranty is done.  

1.3. The Extended Warranty 1 can be purchased immediately after the Warranty period or anytime later up to nine years after the date of purchase.   

1.4 Miele is entitled to carry out price adjustments at any time. When purchasing an Extended Warranty, the prices from the price list valid at the time of closure apply. Price changes to the Extended Warranty for one year can be noted from the annual invoice. Written information in advance will not be given. If the invoice is paid within the payment period, it is assumed that the price change has been accepted. If payment is withheld, the warranty will not be extended.  

1.5 All prices include the statutory value added tax. There is no shipping charge for the Extended Warranty.  

1.6 Depending on the order placement the policy document will either be provided by the technician on site, or e-mail.  

1.7 Repair of the machine or the provision of spare parts does not extend the period of the contract.  

2. Conditions  

2.1 The machine has been purchased from an authorized specialist retailer or directly from Miele in the United Arab Emirates.  

2.2 At time of purchase of the Extended Warranty residence and location of the unit are within the United Arab Emirates.  

2.3 The policy document is only valid for one specific Miele machine in each case and is non-transferable.   

2.4 If the ownership of the machine changes or if the owner moves to a different address, Miele must be informed so that the policy document remains valid.  

2.5 The policy document must be registered and taken out within the machine’s 2-year warranty period. The Extended Warranty for one year can also be obtained directly after a service visit by a Miele technician on units no older than ten (10) years.  

2.6 The services within the framework of the policy document will only be provided within the United Arab Emirates.  

2.7 If requested by Miele, the purchase receipt and the policy document, which must show the name and address of the customer, are to be shown.  

2.8 A unit with policy document is for non-commercial use only.  

2.9 The Extended Warranty is not available for coffee makers and vacuum cleaners.  

3. Cover and range   

3.1 Machine defects will be remedied free-of-charge within a reasonable period either through repair or the replacement of the affected parts. All travel costs, call-out charges, labor and spares costs will be assumed by Miele United Arab Emirates. Exchange parts or appliances become the property of Miele United Arab Emirates.  

3.2 Services within the framework of the policy document may only be carried out by service agents authorized by Miele United Arab Emirates.  

3.3 If the machine is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new machine. With a replacement machine, communication (connectivity) with other machines and the existing domestic system cannot be guaranteed. Alternatively, if requested, the appropriate current market value of the machine may be reimbursed. If the current market value of the appliance is reimbursed by Miele, the policy document becomes invalid. If the machine is replaced, the remaining period of cover provided by the policy document is transferred to the new unit.  

3.4 The Extended Warranty does not cover any further claims for damage against Miele United Arab Emirates, except in cases resulting from gross or willful negligence on the part of the technical service agent commissioned by Miele United Arab Emirates or liability resulting from fatal injury, physical injury or damage to health.  United Arab Emirates

3.5 The provision of consumables and accessories is not covered by this agreement.  

4. Limitations   

The Extended Warranty will not cover costs for repairs where a fault is due to the following:  

4.1 Improper installation, e.g. non-compliance with relevant safety regulations and written operating and installation instructions.  

4.2 Improper use and operation, such as the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner.  

4.3 External factors such as damage caused through transportation, impact and jolting, inclement environmental conditions or natural phenomena.  

4.5 Repairs or modifications not performed by service agents trained and authorized by Miele.  

4.6 Damage to non-standard accessories and the failure to use genuine Miele spare parts or accessories authorized by Miele.  

4.7 Fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer.  

4.8 Failure to perform cleaning and care work in compliance with the operating instructions.  

5. Data protection  

Personal data will only be used for the purpose of fulfilling commitments regarding the contract and in full compliance with data protection legislation.  

6. Right of withdrawal   

Once the customer signs this policy document and pays the full fees, the customer shall not have a right of withdrawal, irrespective of whether or not the customer desires to avail services under this contract.  

7. Governing laws and jurisdiction  

This Contract shall be governed by laws of Dubai, UAE.  

Miele United Arab Emirates is granting the purchaser an additional 25-year warranty on the motor for washing machines, tumble dryers and washer-dryers. The warranty on the motor applies in addition to the two-year Miele appliance warranty and to any rights and remedies the Purchaser may have against the seller under applicable United Arab Emirates law, including statutory rights that cannot be excluded or restricted. The warranty conditions outlined below apply exclusively to new appliances.

I. Duration and commencement of the warranty period

1. The warranty on the motor is granted for a period of 25 years, provided the motor is used as intended.

The warranty period commences on the purchase invoice date of the appliance.

Warranty services and spare parts deliveries to meet warranty claims do not result in an extension of the original warranty period.

II. Prerequisites for the warranty

1. The 25-year warranty on the motor applies exclusively to washing machines, tumble dryers and washer-dryers from the domestic range used in a domestic setting. Professional machines and Little Giants are excluded.
2. The appliance was purchased through an authorised dealer or directly from Miele in the United Arab Emirates on or after 10.09.2026 and is also installed and used in the United Arab Emirates.
3. A claim under the warranty must be made via Miele Customer Service or a service agent authorised by Miele. Miele Customer Service can be contacted via miele.ae/service.
4. Proof of warranty (purchase invoice) must be produced at the request of the service technician.

III. Content and scope of the warranty

1. Following notification by the purchaser, motor defects will be remedied within a reasonable period of time at no charge, at our option either through repair or replacement of the motor or the affected motor parts. Costs incurred in this process including transportation, call-out costs, labour and the cost of spare parts will be borne by Miele United Arab Emirates. Replaced parts or appliances are the property of Miele United Arab Emirates.
2. The warranty does not cover any further claims for damage against Miele United Arab Emirates, unless an authorised service agent commissioned by Miele United Arab Emirates acts with intent or gross negligence. Nothing in this warranty limits or excludes liability for death or personal injury caused by negligence, or for any other liability which cannot be limited or excluded by law.

IV. Restriction of the warranty 

Faults or defects resulting from the following are not covered by the warranty:

1. Improper installation, e.g. non-compliance with relevant safety regulations and written operating and installation instructions
2. Improper use and operation such as the use of unsuitable detergents or chemicals
3. Deviating specifications of an appliance purchased in another country, as a result of which the appliance cannot be used or can only be used with restrictions
4. External factors such as damage caused through transportation, impact or jolting, inclement environmental conditions or natural phenomena
5. Repairs or modifications not performed by service agents trained and authorised by Miele
6. Failure to use genuine Miele spare parts or accessories authorised by Miele
7. Current or voltage fluctuations which exceed or drop below the tolerances stipulated by Miele

V. Data protection

Miele United Arab Emirates collects and processes personal data as part of the provision of services. Further information on data processing can be consulted in the privacy notice at miele.ae/legal/privacy.

09/2026