General Terms and Conditions (GTC) Warranties

Terms and Conditions of Warranty

The following terms of 2-year Standard Warranty apply

1. Duration and validity:

1.1 The Miele standard warranty is valid for 24 months from the invoice date within the UAE only.

1.2 The Miele standard warranty is valid only with the proof of purchase of the product/valid warranty certificate.

1.3 Repair of the appliance or the provision of spare parts does not extend the period of the warranty.

1.4 For purchasing an extended Miele warranty, please contact 800 Miele, info@miele.ae

2. Conditions:

2.1 The Miele standard/extended warranty is only valid for one specific Miele appliance in each case and is nontransferable.

2.2 The service under the warranty would be provided by Miele only in UAE.

2.3 All usage instructions are detailed in the user manuals for all appliances which have to be read, understood, and observed by the customer at all times for the warranty validity to remain in force.

2.4 This warranty is applicable for domestic appliances / non-commercial use only.

3. Cover and range:

3.1 Appliance defects will be remedied free-of charge within a reasonable period either through repair or the replacement of the affected parts. All travel costs, call-out charges, labor and spares costs will be assumed by Miele UAE. Exchanged parts or appliances will become the property of Miele UAE.

3.2 Services within the framework of the warranty may only be carried out by service agents authorized by Miele UAE.

3.3 If the appliance is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new appliance. If a new appliance with the exact dimensions cannot be provided because the item is discontinued, Miele will provide the next best solution and Miele will not be responsible for any furniture modification resulting from the dimensions change. If the appliance is replaced, the remaining period of cover provided by the warranty is transferred to the new unit.

3.4 Consumables and accessories are not covered by this agreement.

4. Exclusions:

4.1 Miele will not bear the costs for repairs where a fault is due to the following:

• Improper installations performed by non-Miele authorized personnel.

• Inadequate ventilation as specified in the user manual especially for cooling devices.

• Non-compliance with relevant safety regulations and operating instructions.

• Improper use and operation such as the use of unsuitable detergents or chemicals, overloading, tampering, physical damage, etc.. and not following the instructions as per the user manual. (Miele is responsible for fixing manufacturing and operational defects only.)

• Fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer.

• Repairs or modifications not performed by service agents trained and authorized by Miele.

• Intentional damage or damage caused due to negligence in usage of the product.

• External factors such as damage caused through transportation, impact and jolting.

• Damages caused through extreme environmental conditions or natural phenomena.

• Failure to use genuine Miele spare parts authorized by Miele.

• Parts subject to normal wear and tear as well as glass breakages, defective bulbs, etc…

• Failure to perform cleaning and care work in compliance with the operating instructions.

• The warranty does not cover any further claims against Miele UAE, except in cases resulting from gross or willful negligence on the part of the technical service agent commissioned by Miele UAE or liability resulting from fatal injury or damage to health.

4.2 Miele will only bear repair costs carried out by Miele’s own service staff. If, during a service visit, none of the faults can found for which Miele is responsible according to this warranty, customers will be invoiced with call-out charges and labor costs.

5. Use of Personal Data:

Miele will exercise utmost diligence to protect your personal data. Your data will only be used for the purpose of fulfilling this contract and for Miele internal use. Miele will not pass on your details to third parties not acting for or on behalf of Miele.

6. Governing laws and jurisdiction  

This Contract shall be governed by laws of Dubai, UAE.  

Miele Extended Warranty

The following terms of contract apply

1. Duration and start of cover

1.1 Miele United Arab Emirates grants a 2-year Warranty from the date of purchase of the unit. With the Extended

Warranty, Miele United Arab Emirates covers the cost of repairs for a further one (EW 1), three (EW 5) or eight (EW 10) years immediately after the Warranty period. The validity period is shown on the front of the policy document.

1.2 The contract of the Extended Warranty for one year is extended automatically by a further twelve (12) months up to ten (10) years after the purchase date of the unit once the payment of extended warranty is done.

1.3. The Extended Warranty 1 can be purchased immediately after the Warranty period or anytime later up to nine years after the date of purchase.

1.4 Miele is entitled to carry out price adjustments at any time. When purchasing an Extended Warranty, the prices from the price list valid at the time of closure apply. Price changes to the Extended Warranty for one year can be noted from the annual invoice. Written information in advance will not be given. If the invoice is paid within the payment period, it is assumed that the price change has been accepted. If payment is withheld, the warranty will not be extended.

1.5 All prices include the statutory value added tax. There is no shipping charge for the Extended Warranty.

1.6 Depending on the order placement the policy document will either be provided by the technician on site, or mail.

1.7 Repair of the machine or the provision of spare parts does not extend the period of the contract.

2. Conditions

2.1 The machine has been purchased from an authorized specialist retailer or directly from Miele in the United Arab Emirates.

2.2 At time of purchase of the Extended Warranty residence and location of the unit are within the United Arab Emirates.

2.3 The policy document is only valid for one specific Miele machine in each case and is non-transferable.

2.4 If the ownership of the machine changes or if the owner moves to a different address, Miele must be informed so that the policy document remains valid.

2.5 The policy document must be registered and taken out within the machine’s 2-year warranty period. The Extended Warranty for one year can also be obtained directly after a service visit by a Miele technician on units no older than ten (10) years.

2.6 The services within the framework of the policy document will only be provided within the United Arab Emirates.

2.7 If requested by Miele, the purchase receipt and the policy document, which must show the name and address of the customer, are to be shown.

2.8 A unit with policy document is for non-commercial use only.

2.9 The Extended Warranty is not available for coffee makers and vacuum cleaners.

3. Cover and range

3.1 Machine defects will be remedied free-of-charge within a reasonable period either through repair or the replacement of the affected parts. All travel costs, call-out charges, labor and spares costs will be assumed by Miele United Arab Emirates. Exchange parts or appliances become the property of Miele United Arab Emirates.

3.2 Services within the framework of the policy document may only be carried out by service agents authorized by Miele United Arab Emirates.

3.3 If the machine is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new machine. With a replacement machine, communication (connectivity) with other machines and the existing domestic system cannot be guaranteed. Alternatively, if requested, the appropriate current market value of the machine may be reimbursed. If the current market value of the appliance is reimbursed by Miele, the policy document becomes invalid. If the machine is replaced, the remaining period of cover provided by the policy document is transferred to the new unit.

3.4 The Extended Warranty does not cover any further claims for damage against Miele United Arab Emirates, except in cases resulting from gross or willful negligence on the part of the technical service agent commissioned by Miele United Arab Emirates or liability resulting from fatal injury, physical injury or damage to health.

3.5 The provision of consumables and accessories is not covered by this agreement.

4. Limitations

The Extended Warranty will not cover costs for repairs where a fault is due to the following:

4.1 Improper installation, e.g. non-compliance with relevant safety regulations and written operating and installation instructions.

4.2 Improper use and operation, such as the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner.

4.3 External factors such as damage caused through transportation, impact and jolting, inclement environmental conditions or natural phenomena.

4.5 Repairs or modifications not performed by service agents trained and authorized by Miele.

4.6 Damage to non-standard accessories and the failure to use genuine Miele spare parts or accessories authorized by Miele.

4.7 Fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer.

4.8 Failure to perform cleaning and care work in compliance with the operating instructions.

5. Data protection

Personal data will only be used for the purpose of fulfilling commitments regarding the contract and in full compliance with data protection legislation.

6. Right of withdrawal

Once the customer signs this policy document and pays the full fees, the customer shall not have a right of withdrawal, irrespective of whether or not the customer desires to avail services under this contract.

7. Governing laws and jurisdiction

This Contract shall be governed by laws of Dubai, UAE.